Customer Support Tools

The below customer support tools can be installed with a click of the mouse.

• Crafty Syntax Live Help: A Live Help chat system featuring monitor your visitors, proactively open a chat session, multiple chat sessions, referer tracking, page view tracking, multiple operators, canned responses/images/URLs, multiple departments each with different icons, leave a message.
• Help Center Live: Very powerful all-in-one help center including Live Help, Support Tickets and FAQ. Features include unlimited operators/departments, monitor visitors, initiate chat, collect visitor's information, track visitor's footprint, autosave chat transcripts, canned messages, leave a message, auto-assign tickets to operators, unlimited FAQ topics.
• osTicket: A Support Tickets system featuring email piping, pop3 login, unlimited email addresses, admin/staff/user panels, avoid autoresponder loops, limit maximun tickets user can have opened, accept attachments and limit size, pager alerts for admin.
• PerlDesk: PerlDesk is a feature packed browser based help desk and email management application designed to streamline the operation of managing emails, support tickets and customer comminications, with built in tracking and response logging it is an ideal help desk solution for companies with one or more members of staff or for those who want to organize client communications. A license is required for all installs - commercial and non-commercial.
• PHP Support Tickets: A simple, one-admin Support Tickets system featuring self-registering, emailing to admin, attachments.
• Support Logic Helpdesk: A Support Tickets system featuring multiple email addresses, admin/staff/user panels, canned responses, HTML tags support, email limit on a per user/day basis, attachments.